CONTACT US

For general enquiries:
[email protected]

Or use the form below:

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For telecommunication inquiries Contact your Retail Service Provider (RSP) or local Wireless Internet Service Provider (WISP) if you have a question or complaint about:

UFB or RBI2 installation and retail services
ordering UFB or RBI2/MBSF services
UFB or RBI2 products and pricing
UFB or RBI2 billing
UFB or RBI2 faults

If your RSP or WISP is a member of the Telecommunications Forum, they will be a signatory to the Customer Complaints Code. This has an associated Dispute Resolution Scheme which handles complaints about fibre services.

Contact your Local Fibre Company, Chorus, The Rural Connectivity Group (RCG) or local WISP if you have a question about:

UFB rollout timing and availability
UFB rollout and installation in rights of way and multi-dwelling units
service levels provided to retail service providers

To find out who your local fibre company or local WISP is, please put your address into the National Broadband map and the company in your area will be listed on the left-hand panel:

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